• Generates and processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Takes sales information and puts it into an easily readable format
• Follows up with customers to make sure that they are satisfied with a particular product
• Makes sure that salespersons are filled in the data properly
• Meets with other departments to make sure that new sales and service changes are correctly record in the list of data
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary
• Arranges travel and accommodations for any salesperson that is meeting clients outside of the office
• Does any necessary administrative work including filing reports or presenting sales team with necessary documents
• Plan and organize daily work schedule to be completed and recorded 
• Work with teams and clients to understand clients’ requirement and run internal document process
• Ensure immediate response to customer enquiries/ complaints 
• Manage proper building customer list and routinely update customer formation
• Ensure sales processes, reporting and sales documents are carried out in an accurate and timely manner
• Responsible to participate in the sales-related activities, programs, and events to promote AGB’s products
• Complete all customer information and documents as required to ensure timely and accurate records of customer related activities
• Willingness to work in a team and support other duties as assigned

• University Graduate, preferred in IT and Business Administration education background
• Previous experience in IT, internet service and distribution channels who has proven track record in sales admin 
• Experience – min 1year and above in document control
• Proficient in Microsoft office & excel
• Able to understand and communicate in English
• Good communication and interpersonal skills with ability in building relationships with professionals of all organizational levels
• Excellent in working with teams and cross functional department with positive attitude *
• Agility, and self - driven to achieve team targets *

Ability in problem-solving and negotiation *